free shipping for any order over $10!

FAQ

  • What is the shipping and return policy?

          Please read them here.

 

  • What are the shipping options?

All items are shipped via ePacket. 

 

  • What are the international taxes, duties, etc. that I have to pay?
It is the customer's duty to pay any taxes, duties occurred in custom.  However, since the product value is low, it generally is under the import tax threshold.


  • When will I receive my order?
The order will arrive in 15-45 days. You can track the order via 17track.net


  • What do I do if I never received my order?
If you don't receive your order after 60 days, we will provide full refund.


  • What do I do if I received a defective order?
Provide us a clear photo as proof and we will happily send you a replacement or refund based on your preference. 


  • How do I make sure I order the right thing?
Please read the product description very carefully before purchasing. Pay special attention to the size and color options. 


  • How do I contact your company if my question isn’t answered here?
You can send us a message through the chat box. Or email us at crystalandclay@hotmail.com.