Frequently Asked Questions
What are the shipping options?
Different shipping method are used for different countries. But we make sure all the shipping services we used are trackable and free of charge.
When will I receive my order?
The products will generally arrive in 15-45 days. After ordering the product, you will receive the tracking number (either by SMS or email based on your preference) which can be tracked through your post office website and various tracking website such as 17track.net.
Do you ship outside of the U.S.?
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What is the return and refund Policy?
If you haven't received your products after 60 days. We will provide the full refund.
- Doesn’t match the description
Please provide us a clear photo as proof and we will happily send you a replacement or refund based on your need. You can contact us via email email@example.com for the return and refund issues.
Please note the PDF tutorials are not eligible for return and refund.
What are the international taxes, duties, etc. that I have to pay?
How do I contact your company if my question isn’t answered here?