free shipping for any order over $10!

Frequently Asked Questions


  • What are the shipping options?

We provide free shipping for all the orders, no minimum ordering amount required.

    Different shipping method are used for different countries. But we make sure all the shipping services we used are trackable and free of charge. 

     

    • When will I receive my order?

    The products will generally arrive in 15-45 days. After ordering the product, you will receive the tracking number (either by SMS or email based on your preference) which can be tracked through your post office website and various tracking website such as 17track.net

     

    • Do you ship outside of the U.S.?

              Yes we do! We ship to the following countries listed below (from A to Z).
    1 Australia 22
    Luxembourg
    2 Austria 23 Malaysia
    3
    Belgium
    24 Malta
    4
    Brazil
    25 Mexico
    5
    Canada
    26 Netherlands
    6 Denmark 27 New Zealand
    7 Finland 28 Norway
    8 France 29 Poland
    9 Germany 30 Portugal
    10
    Greece 31 Russia
    11 Hong Kong 32 Saudi Arabia
    12 Hungary 33 Singapore
    13 Indonesia 34 Spain
    14 Ireland 35 Sweden
    15 Israel 36 Switzerland
    16 Italy 37 Thailand
    17 Japan 38 Turkey
    18 Kazakhstan 39 Ukraine
    19 Korea 40 United Kingdom
    20 Latvia 41 United States
    21
    Lithuania
    42
    Vietnam

     

    • What is the return and refund Policy?

    If you haven't received your products after 60 days. We will provide the full refund. 

    If you received your item within 60 days, we only accept return when the item meets one of the following criteria.
      • Defective
      • Broken
      • Doesn’t match the description

    Please provide us a clear photo as proof and we will happily send you a replacement or refund based on your need. You can contact us via email crystalandclay@hotmail.com for the return and refund issues.

    Please note the PDF tutorials are not eligible for return and refund.

     

    • What are the international taxes, duties, etc. that I have to pay?

    It is the customer's duty to pay any taxes, duties occurred in custom.  However, since the product value is low, it generally is under the import tax threshold.

     

    • How do I contact your company if my question isn’t answered here?

    You can contact us via
    1. message through the chat box (usually instant response, if not, you will get a response within a few hours)
    2. email crystalandclay@hotmail.com (respond within 24 hours)